Refund policy

Refund & Return Policy

Defective or Damaged Products
If your Freeze Tray arrives damaged, defective, or incorrect, please contact us within 3 days of delivery with clear photos or video of the issue. We will gladly arrange a replacement or a full refund of item. 

Change of Mind
As our items are quality-checked before dispatch, we do not accept returns for change of mind. Because we offer Cash on Delivery, you only pay after receiving the product.

Delayed Orders
Most orders are delivered within 3 to 7 working days after confirmation. If external factors cause a delay beyond 10 working days, contact us and we can consider a full refund if required.

Lost or Stolen Packages
We are not responsible for packages confirmed as delivered to the address provided on the order. If needed, we will share delivery confirmation, date, and courier tracking details so you can investigate with the carrier.

How to reach us: WhatsApp or email at freezetray@gmail.com with your order number. Our team responds quickly